A telephone system is basically an interconnection of multiple telephones with the purpose of allowing use of advanced features like call handling, shared and private voice messages, conference calling and video conference calling.The internet or the telephone network or the combination of both are the ways in which the telephone system works.In some cases the telephone system works through the delivery of hosted services.
A lot of attention is required to ensure communication is efficient, considering it is the backbone of every business.The business telephone system is dependant of the firm size.In small firms the telephone system may be a connection of multiple phones.There is a type of business telephone system call private branch exchange or PBX that is commonly used in medium sized and large companies.
The private branch exchange or PBX serves an organization through the central office lines and trunks therefore providing intercommunication among a large number of telephone workstations. The advance in technology and the rising popularity in the private branch exchange has led to its automation. The automation is also referred to as the private automated branch exchange or PABX.
The modern private branch exchanges also support internet telephony or VoIP.The functions of a private branch exchange is to connect and create communication between two or more telephone users.They can also be used to enhance constant communication and disconnection of the communication as per the user’s requirements.They can also be used for metering calls for accounting purposes.
In East Africa there are different companies that provide the hardware materials to ensure good and effective communication in offices and homes.Yealink is a company in Kenya that offers a wide range of goods and services that ensure good communication in and out of an organization. The cost of long distance and international conferencing calls is cut thanks to the wide variety of conference equipment offered by Yea link that also give the workplace a modern feeling and satisfaction.Red star Africa Networks limited is one of the known lead distributors of Yea link Communication products in Kenya.
Grand stream is a company in Kenya which also offers IP private branch exchange services.Effective communication is assured by Grand stream through their wide range of products.The availability of latest phones and communication equipment with the new updated features is a requirement in most companies due to the competition in the market. The private branch exchange has many calling audio conference calls, call blocking, call recording, music on hold, auto attendant and caller ID recognition are some the calling features and capabilities. The cloud based business telephone system has been made possible due to the advancement in the technology.